⚠️ OWNER REVIEW REQUIRED BEFORE PUBLICATION — The following must be approved and verified before this page goes live: final shipping destinations, processing time, damage-reporting deadline, refund terms, and cancellation window. Replace or remove this notice when approved.

Shipping & Returns

Shipping

Shipping availability, rates, and estimated delivery dates are calculated at checkout based on the products ordered and the delivery address.

Customers will receive an order confirmation after checkout and tracking information when the order ships.

Orders containing subscriptions may generate separate recurring shipments according to the frequency selected at checkout.

Order Changes

If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or shipped.

Food-Product Returns

Because our sauces and seasonings are consumable food products, we cannot accept returns of opened products or products that have been stored improperly after delivery.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or unusable, contact us promptly and include:

• Your name
• Order number
• Description of the issue
• Photographs of the product
• Photographs of the shipping package and label when applicable

We will review the issue and determine the appropriate replacement, refund, or resolution.

Subscriptions

Subscription customers can use their customer account to view, pause, resume, or cancel an active subscription and update payment or shipping information.

Contact

For help with an order, use our Contact page and include the order number.

Contact Us